Drive employee satisfaction and build a culture fit for the future at Retail Week’s People and Leadership Summit 2025.
The free-to-attend event will help retailers and brands bolster recruitment and retention, reinvigorate wellbeing strategies, and inspire the next generation of leaders.
When: 8.30am-12.30pm, Thursday, March 27, 2025
Where: The Orchard, Level 8, One Great Cumberland Place, London, W1H 7AL
Join us for compelling content sessions and networking. Here is a quick view of the agenda:
- Keynote: how to create a culture where future leaders thrive
- Rebranding retail as a positive career path
- Tech: how to create more agile workforces and bring people on the journey
- Protecting your people from the rise of retail crime
- AI meets human: a match made in heaven?
- Diversity and me: Why my organisation’s approach to DE&I matters
Apply for a place
Places are exclusive to retailers and brands only, and spaces are limited.

Agenda
8.30am-9am
Breakfast and networking
9am-9.05am
Welcome from Retail Week's head of commercial content operations Laura Heywood
9.05am-9.20am
Keynote: How to create a culture where future leaders thrive
Great leadership is about lifting others up and sending the elevator back down for the next person.
Creating a culture where the best talent can rise, regardless of background, future proofs not just one business, but creates generations of capable future leaders that will go out and drive other businesses to greater heights.
That’s a legacy that any founder or chief executive can be proud of.
This year’s summit kicks off with H&M UK and Ireland Country Manager Henrik Nordvall revealing the practical measures he and his team have put in place to help colleagues climb the ladder.
9.20am-10am
Rebranding retail as a positive career path
Panel
When it comes to the UK economy, retail is critical.
The ONS reports the sector ranks as the UK’s second-largest employer, accounting for 12.8% of jobs in 2024, second only to health and social care at 13.5%.
In terms of economic output, it also comes in second at 9.9%, just behind the 13.1% derived by real estate.
So, why is the sector often overlooked as a desirable and long-term career path?
It’s a perception problem that exists even among retail staff. A recent Retail Week report found that only just over half of UK store staff rate retail as a ‘good’ or ‘very good’ long-term career.
In this panel, we will explore:
- Does retail as a career path need a rebrand? If so, what does that look like
- Perception becomes reality – how to proactively get the message out
- Retail’s new personas – as AI and tech becomes more embedded, what does that mean for recruitment?
- Be the change – why the right benefits, including remote and flexible working, will attract the right talent
Speakers include:
- Poppie Foakes, Director of Product and Innovation, Retail Trust
- Laurent Homeyer, Strategic Industry Adviser, Workday
- Darren Williams, General Manager, Specsavers
- Stephen Eddie, Managing Editor, Retail Week (moderator)
10am-10.30am
Tech – How to drive people-powered transformation
When deployed in the right way, tech can help generate real change in retail workforces to drive CX gains, productivity and operational efficiencies, reduce silos and improve collaboration.
But there are two major challenges for retailers to navigate: deciding what solutions to invest in to avoid tech for tech’s sake and, crucially, how to deliver tech transformation strategy that staff actually get behind.
How can retailers proactively integrate tech in their businesses to support higher-performing teams and benefit from enriched company culture?
In this panel session, moderated by Retail Week news editor Hugh Radojev, we’re bringing together advice from Indeed Flex, alongside insights from Asda ecommerce delivery director Michelle Howchin and another senior retail leader, delivering significant tech and business transformation and bringing their people on the journey with them.
We’ll explore:
• The tech that’s worth the hype – and the tech that isn't
• How to avoid tech overload and successfully deliver tech transformation to your organisation
• What it takes to get staff buy-in to result in happier, tech-enabled workforces
Speakers include
- Michelle Howchin, Ecommerce Delivery Director, Asda
- Hugh Radojev, News Editor, Retail Week (moderator)
10.30am-11am
Coffee and networking
11am-11.25am
Protecting your people from the rise of retail crime
Panel
One of the most distressing aspects of modern retail is the rise in retail crime, with frontline workers sometimes facing organised crime and abuse from members of the public.
This is affecting all kinds of retailers; Pret-a-Manger has given staff body cameras, Co-Op has described it as an “epidemic” and Deliveroo recently called on the government to include its riders in the upcoming Crime and Policing Bill to protect them from abuse and violence from customers.
What can retailers practically do to ensure the safety of shop staff?
Our panellist will examine:
- The scale of the threat posed by retail crime
- Putting frontline staff first: how the sector is rising to the challenge to protect employees
- Real-world insights on what’s working
- Fighting back: the impact tech will have on safety and reducing crime
Speakers include:
- Andy Allen, UK Retail Operations Director, BP
- Paul Gerrard, Campaign, Public Affairs and Policy Director, The Co-op
- Kate Doherty, Head of Commercial Content, Retail Week (moderator)
11.25am-11.55am
AI meets Human: A match made in heaven?
In conversation with
There is no doubt – AI is already proliferating through retail, across shops and online and back up the supply chain.
It has the power to revolutionise organisations and transform retail jobs.
So where does the human fit into this future vision?
This is a question retailers need to plan for – working out how AI will change their people needs, skills requirements, and the training they will offer.
In this panel discussion, moderated by Retail Week reporter Megan Robinson, we’ll cover:
- The areas our panel of retailers are investing in AI and what it’s meant for their people needs
- Getting staff on board: the tech rollouts guaranteed to ensure teams are successfully bought-in
- How AI can help enrich retail jobs and act as a staff retention driver
Speakers to be announced soon
11.55am-12.25pm
Diversity and me: Why my organisation’s approach to DE&I matters
Panel
In the final panel session of the day, we bring together a selection of rising retail professionals, each leading or working within DE&I groups in their retail organisations.
We’ll hear from them on how their business’ DE&I strategy attracted them to work there in the first place, the role they have been empowered to play in shaping that strategy, and the steps they believe retail as a whole needs to take to create truly diverse workplaces.
As a panel, we will discuss:
- What makes a great DE&I employer
- DE&I in practice: What a robust strategy looks like and the role they play in businesses
- First-hand advice to other retailers on what works and what doesn’t
- Enacting change: How they believe we can achieve greater progression in the future
Speakers include:
- Giorgina Bright, Regional Head of Diversity and Inclusion, H&M
- Natalie Rogers, Chief People and Sustainability Officer, N Brown
- Rebecca Taylor, Commercial Content Editor, Retail Week (moderator)
12.25pm-12.30pm
Closing remarks from Retail Week.
Henrik Nordvall
Henrik Nordvall
Darren Williams
Darren Williams
Giorgina Bright
Giorgina Bright
Poppie Foakes
Poppie Foakes
Andy Allen
Andy Allen
Natalie Rogers
Natalie Rogers
Laurent Homeyer
Laurent Homeyer
Speakers
Henrik Nordvall, UK and Ireland Country Manager, H&M
Henrik has been the Country Manager for H&M UK and Ireland since September 2022 and is responsible for all UK and Ireland subsidiaries of H&M. This includes responsibility for around 8,000 employees, the operations of 200 physical stores, our digital platforms and the development of the brand and customer base for the third biggest market in the H&M Group.
In his first six months as Country Manager, Henrik oversaw double-digit growth of both sales and profit. He continues to drive brand performance with a key focus on digital transformation and expansion.
Originally from Sweden, Henrik started his H&M career in Stockholm in 2008. Since then, he has worked in various roles within the business, including Global Business Unit Director (Menswear), Global Business Unit Director (Kidswear), Country Manager for the Philippines and Global Head of Franchise for H&M Group.
Henrik is an Advisory Board Member for the Stockholm School of Economics and has a Masters in Business Administration from Lund University, Sweden.
Darren Williams, General Manager, Specsavers
Darren Williams is General Manager at Specsavers, Non-Exec Chair of men’s skincare brand SCRUBD, and Non-Exec Chair of Sanderson King. He is also the Founder of Williams Harding Consulting.
He has had a 35-year career in retail, from the shop floor to senior roles in businesses in retail and hospitality including Hotel Chocolat, Paul and Unilever. He also has extensive experience in leasing and commercial property. He is an ambassador, advocate and supporter of the Retail Trust.
Having spent his career in the sector, he is firmly committed to the Retail Trust’s vision, values and purpose of ensuring a better life for all who work in this incredibly challenging but rewarding industry. Darren also serves on the committee of the Twenty Club.
Giorgina Bright, Regional Head of Diversity and Inclusion, H&M
Giorgina Bright has been the Head of Inclusion and Diversity for H&M's Region North Europe since December 2022. Based in London, she oversees the Inclusion and Diversity strategy across the UK, Ireland, Sweden, Finland, Iceland, Norway, and Denmark. Her mission is to ensure diverse representation at all organizational levels, reflecting the communities H&M serves.
Giorgina began her H&M career in 2016 as Corporate Communications and Sustainability lead and since then has worked in various roles within the business, including Sustainability Manager for UK and Ireland, Global Sustainability Project Manager, and Global Transparency Lead at H&M Group. Before joining H&M, Giorgina began her career in journalism and publishing where she held roles at Condé Nast for eight years. Giorgina's expertise in sustainability, corporate communications, and project management, combined with her dedication to inclusion and diversity, positions her as a key leader in advancing H&M's inclusive and sustainable future.
Poppie Foakes, Director of Product and Innovation, Retail Trust
Poppie is driven by a passion for people, innovation, creativity and technology and has spent the majority of her career supporting and championing the retail sector.
Before joining the Retail Trust, Poppie spent over 10 years concepting, delivering and growing events and industry initiatives. Poppie is an ardent believer in Einstein’s definition that insanity is doing the same thing and expecting different results.
Andy Allen, UK Retail Operations Director, BP
In his role, Andy leads a team of around 6,800 colleagues to deliver best-in-class operations across BP’s 300 company-owned retail sites, enhancing customers’ experience in-store and driving business growth initiatives. Andy has been with bp for over 25 years and held a variety of sales, commercial and marketing roles in the retail and aviation businesses.
Natalie Rogers, Chief People and Sustainability Officer, N Brown
Natalie joined N Brown in February 2024 as Chief People Officer and became Chief People and Sustainability Officer in February 2025, overseeing N Brown’s award-winning equity, diversity, inclusion, and belonging strategy and sustainability commitments.
Natalie is a people-focused leader with over 25 years of experience shaping business strategy, culture and transformation. As Chief People and Sustainability Officer at N Brown, she delivers a people strategy focused on driving cultural change, making work meaningful and creating a workplace where people can thrive and belong. Passionate about EDI&B, she is also a trustee for a multi-academy trust in London and an independent member of the St John Ambulance people committee.
Laurent Homeyer, Strategic Industry Adviser, Workday
Laurent Homeyer is Strategic Industry Advisor at Workday in charge of the distribution and hospitality industries for the EMEA region. He joined Workday in 2018 to take charge of the development of these sectors at the international level.
Before joining Workday, Laurent held the position of Director, Innovation and Value, Retail and Wholesale at SAP France. He was also Product Director at Symphony RetailAI.
Kate Doherty
Kate Doherty
Stephen Eddie
Stephen Eddie
Laura Heywood
Laura Heywood
Hugh Radojev
Hugh Radojev
Megan Robinson
Megan Robinson
Rebecca Taylor
Rebecca Taylor
Kate Doherty, Acting Head of Commercial Content, Retail Week
Having started her career as a business journalist 20 years ago and worked extensively as an editor and retail analyst, Kate Doherty is experienced in communicating retail-focused insight and analysis on market performance and industry trends.
As acting head of commercial content at Retail Week, Kate works with brands to create and deliver thought leadership and actionable insights via diverse campaign formats, ranging from reports to live events, helping businesses build connections and grow.
Stephen Eddie, Managing Editor, Retail Week
Stephen Eddie has been managing editor at Retail Week since January 2023. He was previously production editor since May 2018. Before joining Retail Week, he was senior content editor and then news manager at HSJ and a subeditor at Business Monitor International.
Laura Heywood, Head of Commercial Content Operations, Retail Week
Laura leads the implementation of Retail Week Connect's growth strategy and oversees the operational management of new product launches and existing inventory, while also managing the business’ P&L. She frequently chairs industry conferences and panel discussions, specialising in legal, marketing, and technology.
Before taking on operational leadership at Connect, Laura served as Head of the Diversity Programme, where she played a key role in evolving Retail Week Be Inspired, the UK’s premier inclusion, diversity, and equity initiative for retail. Laura joined Retail Week in 2013, following a career as a journalist in the wine and spirits industry.
Hugh Radojev, News Editor, Retail Week
Hugh Radojev is news editor at Retail Week. He currently covers all things retail property, policy, fashion under £250m market cap and the non-big four grocers. He has also written about department stores, direct to consumer brands and emerging retail technologies.
He joined Retail Week in January 2019, from Fundraising Magazine where he was previously senior reporter. He also worked at the BBC with Top Gear Magazine and began his career as travel feature writer and then acting editor of TNT Magazine in his native Australia in 2012.
Megan Robinson, Reporter, Retail Week
Megan Robinson is a reporter at Retail Week. She joined in 2023 and currently covers tech, value, marketplaces and electricals.
She was previously a junior reporter at trade publication Mobile News and has written for music, beauty and sustainability publications. She has a BA Hons in Journalism from Kingston University where she also worked as the arts and entertainment editor for the student newspaper.
Rebecca Taylor, Commercial Content Editor, Reporter, Retail Week
Rebecca Taylor is Retail Week’s Commercial Content Editor. She is responsible for helping to grow and deliver bespoke reports and events across themes from stores and the consumer to supply chains and tech. Rebecca has been recognised by the Professional Publishers Association (PPA) and Conference News with their respective 30 Under 30 awards and sits on the PPA’s Next Gen Board, which aims to encourage inclusivity of younger voices across the special interest media sector.
Showcase
We are hosting a small selection of burgeoning retailers and brands created with the consumer at their core as part of our People and Leadership Summit Showcase. The following innovative businesses will be at the 2024 event with samples, information and representatives on hand to provide insight and inspiration.
Nourished is revolutionising personal wellness with patented 3D printing technology to create personalised seven-layer nutrient gummy stacks.
These scientifically formulated blends of nutrients, vitamins, and superfoods are freshly made to order for optimal absorption. Given the King’s Award for Innovation in 2023, Nourished holds 21 patents and its products are validated by over 2,000 tests and supported by over 300 independent clinical studies. Nourished products are available online, in Selfridges and across over 7,000 UPSA pharmacies in France, Italy, Greece, Spain, Belgium and Switzerland.
More Showcase partners to be announced soon.
Get involved
Can you help retailers and brands approach employee wellbeing and retention in an innovative way?
Sponsorship of the People and Leadership Summit 2025 provides exclusive speaking opportunities, targeted lead generation and brand awareness among a captive audience. Share your insights with retailers and position yourself as a thought leader in the people space.
Contact Retail Week’s Commercial Content Director Nicola Harrison to find out more: nicola.harrison@retail-week.com
Alternatively, if you are a retailer or brand with a great story to tell and would like to speak at the Summit, please contact Head of Commercial Content Megan Dunsby to discuss: megan.dunsby@retail-week.com