Retail Week People and Leadership Summit - 19 June 2024

In partnership with

Tribepad and Workday and UKG logos
Black and teal arrows background

Drive employee satisfaction and build a culture fit for the future at Retail Week’s inaugural People and Leadership Summit. 

The free-to-attend event will help retailers and brands bolster recruitment and retention, reinvigorate wellbeing strategies and inspire the next generation of leaders.

When: 8.30am-12.30pm, Wednesday, June 19, 2024 

Where: Events @ No 6, Aldgate, London

Join us for compelling content sessions and networking, and hear expert insight on how to:   

  • Delve into the technology changing the recruitment and retention landscape 
  • Explore how to drive career momentum for young and emerging talent 
  • Examine the evolution of diversity, equity and inclusion (DEI) strategies across retail 
  • Dig into the challenges and opportunities for flexible working across the sector 

Countdown to the summit

Apply for a place 

Places are exclusive to retailers and brands only, and spaces are limited.

Register for your free place today to avoid disappointment.   

Agenda

8.30am-9.15am

Breakfast and networking 

9.15am-9.20am

Welcome from Retail Week

9.20am-9.45am

Fireside chat

Speakers TBC

9.45am-10.15am

Flex appeal: Making flexible working work for retail

Panel

As retailers look for ways to drive staff retention, flexibility has become a key differentiator for many workers. However, there is some reticence within the sector about how flexible employment schemes could work in practice.  

So how can retailers embed flexible working across their organisations from the shopfloor to the boardroom? And what impact is this likely to have on their appeal as a long-term employer?   

 In this panel, we will explore:  

  • The benefits and challenges of introducing flexible and hybrid working from retailers that have done it  
  • How to make the four-day week work on the shopfloor and in HQ  
  • What impact does flexible working have on staff productivity and engagement across retail?  
  • What does the future of flexible work look like across the retail sector? 

Speakers include:

  • Sonia Astill, Chief People Officer, Wickes
  • Sarah Willett, Chief People Officer, The Very Group
  • Rebecca Taylor, Commercial Content Manager, Retail Week (moderator)

10.15am-10.45am 

AI meets HR – the impact of artificial intelligence on retail’s people teams 

Panel

Discussions about the impact of AI on retail jobs have tended to have a doomsday tone: jobs displaced, human creativity sidelined in favour of automated processes, etc. But what if the future for AI and retail jobs is more positive?  

This panel will examine how retailers’ HR divisions can harness the power of AI in the coming years to streamline internal processes, find new talent and boost staff engagement.  

In this panel, we will explore: 

  • How AI can help with finding and onboarding new talent  
  • The impact of AI on internal processes, from payroll to learning and development  
  • How AI can improve employee engagement and drive staff retention  
  • The impact that AI will have on retail’s people departments in the coming years 

Speakers TBC

10.45am-11.15am

Coffee and networking 

11.15am-11.45am

What does an impactful D&I strategy for retail look like today?

Panel

Last year, Asos removed the link between its diversity and inclusion (D&I) targets and bonuses, focusing instead on profits. Companies such as Walmart have removed diversity-focused positions from their retail boards and the British Retail Consortium’s annual D&I progress tracker shows a disconnect between intention and execution. While 93% of retailers have implemented a strategy to improve D&I, 66% have no specific targets in place to track progress.

Against this backdrop, what does an impactful and sustainable D&I strategy look like today, what lessons can be learned from the last three years and how much of a priority will D&I and social mobility be in retail boardrooms going forward?

On this panel, we will examine:

  • What have been the challenges and successes in D&I and social mobility strategy in the last three years?
  • What does an impactful D&I and social mobility strategy look like today and how has it changed?
  • Should D&I strategies be financially incentivised? If not, what is an effective means of ensuring they are prioritised?
  • Should there be a board-level role dedicated to driving DEI targets?
  • Is diversity and social mobility less of a priority in retail boardrooms than it was three years ago?

Speakers include:

  • Sarah Bohn, Global Head of People Experience, Pret a Manger
  • Matt Ingram-Smith, Senior Sales Manager, Tribepad
  • Sharlene John, Head of Recruitment and Induction, Selfridges
  • Tolulope Oke, global head of inclusion and diversity, Diageo

11.45am-12.15pm

How can tech make for a happier retail workforce?

Panel

As the employment landscape becomes ever more competitive for retailers, what is the cutting-edge tech that can drive job satisfaction for employees and staff retention for employers?

We look at how technology is being used to assist, inspire, engage and educate retail staff, and the impact that good tech can have on roles from the shopfloor to the boardroom.

In this panel, we will explore:

  • Examples of technology that has delivered a rise in staff engagement and satisfaction
  • How to manage the rollout of new tech for retail staff effectively
  • The technology you should be investing in now to drive staff retention

Speakers include:

  • Sue Tunmore, VP People Operations, Asda
  • Ellis Hawthorne, Features Editor, Retail Week (moderator)

12.15pm-12.25pm

Closing remarks from Retail Week

12.30pm-1.30pm

INVITE ONLY Lunch and learn: How to drive a culture of excellence and create future leaders

The most successful retail businesses are those that foster a culture of innovation and leadership.  

At this Retail Week and Workday lunch-and-learn event, guests will hear exclusive first-hand insights from an inspiring individual celebrated among the Future Leaders 2024 – our annual list of retailers tipped to be the next generation of CEOs.  

Join your peers for this lunch and learn, where our speaker will share: 

  • How they have built their career and what makes a great leader 
  • How to create a culture rich in innovation to generate the skills required of the next generation of leaders 
  • The supporting role tech plays in leveraging real-world experience 
Three delegates networking at a Retail Week event
Woman speaking with a microphone while others listen at a Retail Week event

Speakers

Sharlene John, Head of Recruitment and Induction, Selfridges 

Sharlene is an award-winning business leader with over 20 years’ experience in HR and recruitment. Since joining Selfridges in 2021, Sharlene has been instrumental in making progress towards Selfridges goal of building an inclusive retail culture. She is focused on engaging and educating Selfridges leadership and management, raising awareness around DE&I, inclusive hiring and HR best practices. Her work has supported closing the gender pay gap and has increased representation at different levels across the business. 

Sharlene is a recognised business leader who was awarded a British Diversity Award in 2023 and has been recognised by Diversity in Retail as a Woman to Watch in Retail and a Retail Role Model. Her passion for DE&I extends beyond the workplace. She is an active member of her community, supporting local authorities providing career advice to young people and mentoring women to promote empowerment and self-belief. As a woman of colour in business, Sharlene knows first-hand how critical representation is. 

Sonia Astill, Chief People Officer, Wickes 

Sonia joined the Wickes Group as Chief People Officer in February 2019 having previously been an HR Director within the Travis Perkins Group. She previously held several senior HR roles in Kingfisher and Home Retail Group over 18 years, latterly as HR and Organisational Design director of Argos leading the people and organisation aspects of the digital transformation. 

Sonia is passionate about building engaging workplaces where everyone can feel at home and have experiences beyond the everyday. She firmly believes that an inclusive culture where diverse teams thrive drives better performance outcomes for the business and customers as well as benefiting communities and society. Her focus has been on embedding a colleague-fed-leader-led approach to inclusion and diversity at Wickes, ensuring that the conditions for change are in place through increased levels of education, awareness and data insight alongside the development of relevant policies and practices. 

Sarah Willett, Chief People Officer, The Very Group 

Having joined the executive board in 2019, Sarah oversees The Very Group’s people agenda and led work to establish the company's digital operating model and inclusive culture. She has been at The Very Group since 2009, playing an instrumental and wide-ranging role. As People Director, she delivered the organisational change that moved Very from a catalogue to pure play retailer and embedded the purpose and values that have supported The Very Group’s rapid digital transformation. Sarah was previously head of HR at Marks & Spencer. 

Tolulope Oke, Global Head of Inclusion and Diversity, Diageo 

Tolu has led large-scale national DE&I programmes across the charity sector, UK construction industry, higher education, retail and most recently tech. In 2020, Tolu joined AWS to lead DE&I programmes across EMEA and made Amazon history by launching the first Autism at Work programme. She served as a Global ID&E Customer Engagement Leader where she collaborated with AWS customers through community impact partnerships, collaborative events, and executive engagements. She is now the Global Head of Inclusion and Diversity at Diageo, partnering with senior stakeholders across multiple markets, geographies and business functions to deliver an exciting and progressive D&I ambition for Diageo colleagues, customers, and consumers worldwide. 

Sue Tunmore, VP People Operations, Asda

Sue Tunmore joined Asda as VP People Operations in January 2023. Sue is responsible for all areas of people business partnering across the business, as well as Asda’s People Services and Future programme team. 

Sue has extensive experience in both retail and HR. Before joining Asda, Sue spent seven years as People Director for Co-op in their food and support centre leadership teams. After supporting Co-op with its Retail Business Transformation programme, Sue also led Co-op business services for the group. 

Sue previously held director roles at Britvic Soft Drinks, Deloitte and Andersen Consulting on large-scale transformation programmes. Since 2021, Sue has been on the board of trustees for Community Integrated Care, one of the UK’s leading social care charities. 

Matt Ingram-Smith, Senior Sales Manager, Tribepad 

After 10 years working in software sales and then recruitment, Matt managed to combine both worlds by joining Tribepad six years ago. He's passionate about helping recruiters hire better, fairer and faster, and empowering them to do what they do best. Tribepad is used by more than 27 million people across the globe in 16 languages. Clients include Greggs, Tesco, Subway, Home Bargains, Carpetright and Selfridges. 

Ellis Hawthorne, Features Editor, Retail Week

Ellis Hawthorne is Features Editor at Retail Week. She was previously Digital and Social Editor at The Grocer.

Rebecca Taylor, Commercial Content Manager, Retail Week

Rebecca Taylor is Retail Week Connect’s Commercial Content Manager, and is responsible for helping to grow and deliver Retail Week’s bespoke sponsored reports and events, across themes from stores and the consumer to supply chains and tech.

With more than seven years' experience in content-focused roles, Rebecca specialises in across-the-board brand interactions and storytelling; engaging audiences at all stages of their brand lifecycle through authentic, vibrant and quality content.

Sharlene John

Sharlene John

Sharlene John

Sonia Astill

Sonia Astill

Sonia Astill

Sarah Willett

Sarah Willett

Sarah Willett

Tolulupe Oke

Tolulupe Oke

Tolulupe Oke

Sue Tunmore

Sue Tunmore

Sue Tunmore

Matt Ingram-Smith

Matt Ingram-Smith

Matt Ingram-Smith

Rebecca Taylor

Rebecca Taylor

Rebecca Taylor

Get involved

Can you help retailers and brands approach employee wellbeing and retention in an innovative way?

Sponsorship of the People and Leadership Summit provides exclusive speaking opportunities, targeted lead generation and brand awareness among a captive audience. Share your insights with retailers and position yourself as a thought leader in the people space.

Contact Retail Week’s Commercial Content Director Nicola Harrison to find out more: nicola.harrison@retail-week.com

Alternatively, if you are a retailer or brand with a great story to tell and would like to speak at the Digital Summit, please contact Head of Diversity Content Grace Bowden to discuss: grace.bowden@retail-week.com       


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