Retail Week People and Leadership Summit - 19 June 2024

In partnership with

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Drive employee satisfaction and build a culture fit for the future at Retail Week’s inaugural People and Leadership Summit. 

The free-to-attend event will help retailers and brands bolster recruitment and retention, reinvigorate wellbeing strategies and inspire the next generation of leaders.

When: 8.30am-12.30pm, Wednesday, June 19, 2024 

Where: Events @ No 6, Aldgate, London

Join us for compelling content sessions and networking, and hear expert insight on how to:   

  • Delve into the technology changing the recruitment and retention landscape 
  • Explore how to drive career momentum for young and emerging talent 
  • Examine the evolution of diversity, equity and inclusion (DEI) strategies across retail 
  • Dig into the challenges and opportunities for flexible working across the sector 

Apply for a place 

Places are exclusive to retailers and brands only, and spaces are limited.

Register for your free place today to avoid disappointment.   



Breakfast and networking 


Welcome from Retail Week


Fireside chat

Speakers TBC


Flex appeal: Making flexible working work for retail


As retailers look for ways to drive staff retention, flexibility has become a key differentiator for many workers. However, there is some reticence within the sector about how flexible employment schemes could work in practice.  

So how can retailers embed flexible working across their organisations from the shopfloor to the boardroom? And what impact is this likely to have on their appeal as a long-term employer?   

 In this panel, we will explore:  

  • The benefits and challenges of introducing flexible and hybrid working from retailers that have done it  
  • How to make the four-day week work on the shopfloor and in HQ  
  • What impact does flexible working have on staff productivity and engagement across retail?  
  • What does the future of flexible work look like across the retail sector? 

Speakers TBC


AI meets HR – the impact of artificial intelligence on retail’s people teams 


Discussions about the impact of AI on retail jobs have tended to have a doomsday tone: jobs displaced, human creativity sidelined in favour of automated processes, etc. But what if the future for AI and retail jobs is more positive?  

This panel will examine how retailers’ HR divisions can harness the power of AI in the coming years to streamline internal processes, find new talent and boost staff engagement.  

In this panel, we will explore: 

  • How AI can help with finding and onboarding new talent  
  • The impact of AI on internal processes, from payroll to learning and development  
  • How AI can improve employee engagement and drive staff retention  
  • The impact that AI will have on retail’s people departments in the coming years 

Speakers TBC


Coffee and networking 


What does an impactful D&I strategy for retail look like today?


Last year, Asos removed the link between its diversity and inclusion (D&I) targets and bonuses, focusing instead on profits. Companies such as Walmart have removed diversity-focused positions from their retail boards and the British Retail Consortium’s annual D&I progress tracker shows a disconnect between intention and execution. While 93% of retailers have implemented a strategy to improve D&I, 66% have no specific targets in place to track progress.

Against this backdrop, what does an impactful and sustainable D&I strategy look like today, what lessons can be learned from the last three years and how much of a priority will D&I and social mobility be in retail boardrooms going forward?

On this panel, we will examine:

  • What have been the challenges and successes in D&I and social mobility strategy in the last three years?
  • What does an impactful D&I and social mobility strategy look like today and how has it changed?
  • Should D&I strategies be financially incentivised? If not, what is an effective means of ensuring they are prioritised?
  • Should there be a board-level role dedicated to driving DEI targets?
  • Is diversity and social mobility less of a priority in retail boardrooms than it was three years ago?

Speakers TBC


How can tech make for a happier retail workforce?


As the employment landscape becomes ever more competitive for retailers, what is the cutting-edge tech that can drive job satisfaction for employees and staff retention for employers?

We look at how technology is being used to assist, inspire, engage and educate retail staff, and the impact that good tech can have on roles from the shopfloor to the boardroom.

In this panel, we will explore:

  • Examples of technology that has delivered a rise in staff engagement and satisfaction
  • How to manage the rollout of new tech for retail staff effectively
  • The technology you should be investing in now to drive staff retention

Speakers TBC


Closing remarks from Retail Week

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Woman speaking with a microphone while others listen at a Retail Week event

Speakers TBC

Watch this space to see our expert speaker panel.

Get involved

Can you help retailers and brands approach employee wellbeing and retention in an innovative way?

Sponsorship of the People and Leadership Summit provides exclusive speaking opportunities, targeted lead generation and brand awareness among a captive audience. Share your insights with retailers and position yourself as a thought leader in the people space.

Contact Retail Week’s Commercial Content Director Nicola Harrison to find out more:

Alternatively, if you are a retailer or brand with a great story to tell and would like to speak at the Digital Summit, please contact Head of Diversity Content Grace Bowden to discuss:       

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