Unlock the power of digital and build a business fit for the future at Retail Week’s Digital Summit.
The free-to-attend event will help retailers and brands unleash growth, improve processes and drive a seamless customer experience.
When: February 7, 2024, 08.30am-12.30pm
Where: Events @ No 6, Aldgate, London
Join us for compelling content sessions and networking, and hear expert insight on:
- The key digital trends shaping 2024 and beyond
- How to put digital at the heart of your store strategy
- How to create a culture of openness and collaboration that brings customers onto your transformation journey
Breakfast and networking
Welcome from Retail Week
What technologies are going to accelerate your digital strategy with transformative results?
When it comes to accelerating digital transformation, we know that an agile mindset, a collaborative culture and the courage to fail fast are key ingredients to success.
But with the emergence of new technologies promising to deliver game-changing solutions at rapid-fire pace, how can retailers know what’s worth their investment and what’s just a flash in the pan?
We will uncover:
- Why embracing tech strategies centred around the small wins is integral to your digital strategy
- How to leverage technologies to better understand your target audience, not just today but tomorrow, too
- The technologies that will enable retailers to create a frictionless transition between the digital and physical worlds
- Rahul Arora, Senior Vice President, Head of Emerging Business UK and Europe, EXL
- Chris Blatchford, Chief Technology Officer, Kingfisher
- David Clark, Group Digital Director, Frasers Group
- Megan Dunsby, Senior Commercial Content Editor, Retail Week (moderator)
How can retailers put digital at the heart of their store strategy?
Digital is firmly at the heart of engagement, but physical stores remain an integral part of the purchasing process, especially when it comes to inspiring customers. How can retailers create a balanced channel strategy that allows customers to shift seamlessly between the two worlds?
We will uncover:
- Why mobile is king – when 60% of shoppers use their mobile in store, how can retailers leverage mobile devices to enhance CX?
- The loyalty initiatives that will creatively and effortlessly connect the two worlds
- The retailers doing it right – who can we look to for insights and inspiration?
- Mark Sims, Store Proposition Lead, Store of the Future, John Lewis Partnership
- Rebecca Taylor, Commercial Content Manager, Retail Week (moderator)
How to engage your teams to build the shopper experience of tomorrow, through digital transformation today
For digital transformation to be the heart of your business, silos need to be broken down and change must be embraced across the wider organisation.
In this increasingly technological world, how can leaders engage multigenerational teams in their digital transformation journey so that everyone is thinking and planning in a digital mindset?
We will uncover:
- What technologies can fuel collaboration and teamwork cross-departmentally
- How to empower your team with data to ensure a joined-up approach
- How can a culture of openness help to bring customers onto your transformation journey?
- Christina Rapsomanikis, Global Vice-president for Digital and Ecommerce, Mars
- James Knowles, Head of Content Innovation, Retail Week (moderator)
Coffee and networking
Is hyper-personalisation the missing piece in your digital strategy?
Hyper-personalisation is expected to take centre stage in 2024 as retailers and brands leverage AI and machine learning to create tailored, compelling content that lures the customer in with rich storytelling and bespoke product offers.
In this panel, we’ll explore how retailers can leverage hyper-personalisation to boost loyalty and generate more bang for their buck.
We will uncover:
- What does the next phase of personalisation look like and how can it turbocharge your customer’s experience?
- The benefits of hyper-personalisation in driving customer retention
- How to leverage personalisation to create a unique brand identity that gives you the wow factor
- Why AI is an essential part of your personalisation strategy
- Mårten Al Fakir Larsson, Head of Brand & Marketing, H&M Group Creator Studio
- Matt Frank, Chief AI and Innovation Officer, Ancoris
- Maria White, SEO Global Lead, Kurt Geiger
- Chloe Mills, Reporter, Retail Week (moderator)
With retail media booming, how can retailers unlock its potential?
In this ever-changing and competitive market, retail media is an excellent way for retailers to generate revenue, reach new audiences and strengthen customer relationships. Global valuations predict the market will be worth more than linear TV by the end of 2025. What can retailers do to ensure they harness the power of retail media?
We will uncover:
• The challenges to consider and how to overcome them
• With the end of third-party cookies, how can retail media strategies increase the value of first-party data?
• Top tips and quick wins to enhance brand presence and reach
- Dean Harris, Head of Co-op Media Network, the Co-op
- Lisa Byfield-Green, Data and Insights Director, Retail Week (moderator)
How can retailers harness AI’s potential to see maximum ROI?
In coversation with...
AI was the buzzword of 2023, with retailers adopting its technologies to enhance customer experiences and drive sales through personalised content, product recommendations and digital assistants, and improve productivity and efficiency across their back-end processes.
But where should they be investing in 2024 to see the best returns?
In this session, we’ll explore the transformational impact AI has had both front-of-house and behind-the-scenes, and what retailers can expect now that our understanding of its capabilities has progressed.
We will uncover:
- Where you need to invest in 2024 to maximise AI’s impact on your business
- How to lean into AI to create faster, more intelligent and seamless customer experiences
- How AI can act as a co-pilot for employees to help us work better and more effectively
- What are the risks that need to be considered before adopting AI?
- Shaun Pearce, Chief Technology Officer, Gousto
- Steve Warrington, SVP of Client and Industry Engagement, Upp
- Grace Bowden, Head of Diversity Content, Retail Week (moderator)
David Clark, Group Digital Director, Frasers Group
David Clark was appointed as Digital Director at Frasers Group in June 2022. Before this, David accumulated over 17 years of experience in the consumer goods and fashion ecommerce sector, working with leading brands, including Selfridges, Zalando and Asos, and held a range of positions, including in digital strategy, buying, trading and operations. With this extensive experience and knowledge, David plays a key role in the acceleration and execution of the group’s elevation strategy and Frasers’ digital development, where most recently he has been transforming the business’ entire digital infrastructure and capabilities.
Maria White, SEO Global Lead, Kurt Geiger
Maria works as Global SEO Lead at Kurt Geiger and is a regular contributor at Search Engine Land. Maria specialises in attracting relevant and converting traffic globally for Kurt Geiger, as well as consumer trends analysis, technical and international SEO, and global digital PR. In October 2023, Maria was featured in Google’s Search Central conference in Zurich.
Chris Blatchford, Chief Technology Officer, Kingfisher
Chris Blatchford is Chief Technology Officer at Kingfisher, leading the development and delivery of the group’s technology strategy as part of the retailer’s ongoing digital transformation. Chris joined Kingfisher from RELX Elsevier, where he most recently served as Chief Technology Officer. Before that, he held a variety of technology roles at Thomson Reuters, including Head of Enterprise Technology, and served as Head of Professional Services, Europe, at CPA Global.
Shaun Pearce, Chief Technology Officer, Gousto
Shaun joined Gousto in 2015 after working at Amazon Web Services where he led the UK retail practice, helping customers to adopt cloud technologies. In his role as Gousto's CTO, Shaun is responsible for overseeing all aspects of technology across the business, keeping a clear focus on the customer experience, whilst driving organisational growth and innovation
Christina Rapsomanikis, Global Vice-President for Digital and Ecommerce, Mars
Christina is a seasoned digital leader having worked across various FMCG and luxury businesses including Unilever, Nespresso and Coty, as well as her own direct-to-consumer fashion business. Today, Christina leads global digital and ecommerce transformation for Mars, Pet Nutrition. Responsible for the enterprise foundation and transformation agenda, anchored in the voice of the pet parent.
Dean Harris, Head of Co-op Media Network, the Co-op
Dean is a retail marketing leader with 15 years of experience across retail media, loyalty, CRM, trade planning, advertising, and customer strategy. He began his career in advertising working on McCann Erickson’s B2B client portfolio, before moving to the Co-op where he has spent more than a decade driving the growth of Co-op’s food and life services businesses in a variety of functions.
In his current role as Head of Co-op Media Network, Dean is responsible for transforming Co-op’s retail media business. Which involves unlocking the media advantages of convenience shopping to grow Co-op’s advertising partners’ brands.
Mårten Al Fakir Larsson, Head of Brand & Marketing, H&M Group Creator Studio
Mårten is Co-founder of and Head of Brand and Marketing at Creator Studio, part of the H&M Group. His background is as CMO and Head of Marketing at various startups including Wolt Sweden (acquired by DoorDash), Swedish online marketplace Fyndiq and YDB, and as a business and brand strategy consultant.
Mark Sims, Store Proposition Lead, Store of the Future, John Lewis Partnership
Mark lead’s the development of complex store propositons across John Lewis department stores. Mark has led transformational change across Waitrose, O2 and B&Q, developing new format stores and step-changing the operating model, services and experience through digital, physical and human interventions.
Matt Frank, Chief AI and Innovation Officer, Ancoris
Matt is an expert in building, managing, and running cloud platforms for Enterprise organisations. Formerly at the Bank of England and Sky where he was responsible for the organisation's data platforms, and at KPMG where he managed a team of cloud and DevOps engineers, Matt has robust experience helping organisations adopt, manage and secure cloud technology to drive innovation and efficiency.
Steve Warrington, SVP of Client and Industry Engagement, Upp
Steve heads up the Client Success and Strategy team at Upp - a leader in AI automation for online product advertising, streamlining multichannel campaign deployment. Bringing his 20 years of knowledge and experience in the retail sector, Steve is enabling retailers to achieve success through the implementation of adaptive AI in their paid media channels.
He has worked for large retailers in the UK, across home, garden, fashion and as part of his role within the Kingfisher Group where he worked for B&Q, where he was part of the senior management, which helped scale the online business significantly. He also worked across brands within Kingfisher from a marketing centre of excellence standpoint, where his blueprint of marketing tech, measurement, analytics and agency approach, was rolled out across the £13bn retail group.
Rahul Arora, Senior Vice President, Head of Emerging Business UK and Europe, EXL
Rahul is Senior Vice President and leads the UK and strategy for EXL’s Emerging Business Unit. He has more than 25 years of experience in outsourcing, transformation and change management.
Rahul focuses on solving industry-specific problems using a mix of industry knowledge, data, digital innovation and AI. He drives solutions that are both innovative and adaptable, making a significant impact for clients. His expertise in AI and analytics deployment has earned him recognition and numerous awards.
Lisa Byfield-Green, Data and Insights Director, Retail Week
Lisa is responsible for Retail Week’s data insight, analyst content and advisory research. Previously, she worked as a senior retail analyst for online and digital, leading research at IGD and Planet Retail (now Edge by Ascential) in the UK and more recently LZ Retailytics in Germany.
Lisa regularly provides commentary on the retail industry and presents at briefings, conferences and workshops.
Megan Dunsby, Senior Commercial Content Editor, Retail Week
Megan Dunsby is Retail Week’s Senior Commercial Content Editor. A former journalist and features editor, she joined Retail Week in January 2019 to help brands leverage content to reach the people that matter in retail. Megan leads Retail Week’s flagship reports, the Retail 100 and Tech List, which recognise the most influential people in the sector, and the businesses they represent. In 2018, she was named among The Drum’s 50 Under 30 Top Women in Digital.
James Knowles, Head of Content Innovation, Retail Week
James Knowles is Head of Content Innovation for the Retail Week commercial projects team.
He has spent 10 years as a journalist, working across both consumer celebrity and lifestyle magazines and business trade titles, including Retail Jeweller and Drapers, before joining Retail Week in July 2017.
Grace Bowden, Head of Diversity Content, Retail Week
Grace is head of diversity content at Retail Week and oversees content for the Future Leaders programme.
She was previously head of content for the Retail Week editorial team and has covered the retail sector for 10 years.
Rebecca Taylor, Commercial Content Manager, Retail Week
Rebecca Taylor is Retail Week Connect’s Commercial Content Manager, and is responsible for helping to grow and deliver Retail Week’s bespoke sponsored reports and events, across themes from stores and the consumer to supply chains and tech.
With more than seven years' experience in content-focused roles, Rebecca specialises in across-the-board brand interactions and storytelling; engaging audiences at all stages of their brand lifecycle through authentic, vibrant and quality content.
Chloe Mills, Reporter, Retail Week
Chloe Mills is a reporter at Retail Week. She joined Retail Week in 2023 and covers all things fashion.
She was previously a writer and researcher on the celebrity desk at The Media Eye and began her career as a features writer at luxury lifestyle magazine Aspire.
Can you help retailers and brands seamlessly blend digital and human capabilities?
Sponsorship of the Digital Summit provides exclusive speaking opportunities, targeted lead generation and brand awareness among a captive audience. Share your insights with retailers and position yourself as a thought leader in the digital space.
Contact Retail Week’s Commercial Content Director Nicola Harrison to find out more: firstname.lastname@example.org
Alternatively, if you are a retailer or brand with a great story to tell and would like to speak at the Digital Summit, please contact Commercial Content Manager Rebecca Taylor to discuss: email@example.com