Green background showing plants and money signs sprouting out of ground

Date: November 8, 2023 

Venue: Events @ No 6, Aldgate, London

Virtual fitting rooms. Metaverse makeup labs. Frictionless checkouts. Fresh meal vending machines. Hyper-personalised marketing.  

Technological innovation and disruptive thinking are opening the doors for retailers to offer consumers seamless brand experiences when, where and how they want them.  

Coupled with transformational supply chain efficiencies, AI-leveraged data and tech-focused sustainability drives, the sector has never been more informed, proactive and driven to pursue growth.  

The age of innovation has arrived and it’s here to stay. But how can you keep up?  

Register to secure your free place at Retail Week’s Innovation Summit to find out.  

Join us on November 8, 2023, from 8.30am until 5.30pm at Events @ No 6, Aldgate, central London.  

Retail Week’s Innovation Summit brings the retail ecosystem together for a day of cutting-edge content, unmissable roundtable debates and unrivalled networking opportunities.  

Fresh takes on key themes include:   

  • Unlocking AI – the key to your biggest retail challenges 
  • Going beyond the transaction – revolutionising customer experience to see real ROI 
  • Navigating the future – developing an AI-enabled workforce  
  • Transformation from first to final mile – which technologies are worth the investment?
  • Cleaning up your act – how innovation can support your sustainability goals 

Apply for a place 

Retail Week’s Innovation Summit takes place on November 8, 2023, at Events @ No 6, Aldgate, central London. Apply for your place today.

Places are exclusive to retailers and retail brands only. 



Breakfast and networking 


Retail Week welcome: Lisa Byfield-Green,
Data and Insights Director


Welcome address: Guest speaker to be announced


The innovation landscape  


If the past year has been indicative of change to come, then we are balanced on the cusp of technological innovation becoming mainstream. From frictionless checkouts and robot-powered deliveries to AI’s influence on personalisation and supply chain efficiency, a heavier reliance on innovative tech is increasingly being accepted as the norm. 

But where does that leave retailers looking to remain ahead of the innovation curve?  

Join Retail Week’s Senior Retail Analyst Beth Bloomfield and Data Analyst Hanna Hua as they run through the year’s innovation round-up, highlighting areas of success and recommended focus for the coming six months to ensure your strategy is geared up for success.  


  • Hanna Hua, Data Analyst, Retail Week 
  • Beth Bloomfield, Senior Retail Analyst, Retail Week  


Innovation crossroads: lessons from legacy brands and disruptors  


Start-ups are known for failing fast yet succeeding faster. Legacy brands benefit from decades of experience with strong proof of concept. But when it comes to the adoption of innovation, do the approaches of the newest players to market really differ all that much from longstanding legacy retailers? And, if so, what can they learn from each other to best leverage time, budgets and resources to win in the age of innovation? 

From high street stalwarts to emerging pureplays, it’s clear that every retailer must be proactive in adapting and innovating to keep up with the changing needs of today’s consumer. Just look at M&S, which has unveiled its first “bigger, better” tech-focused store, and Asda, which is pursuing efficiency with driverless deliveries. Meanwhile, frozen food specialist Cook is rolling out smart vending machines, while fitness brand Gymshark sees its future in immersive, experience-led physical stores. 

To kick off our Innovation Summit, join us as we bring together experts from UK retail behemoths and young disruptor brands to discuss the future of retail innovation, what’s coming next and how to best leverage innovation for growth in 2024. 


Navigating the future: Building a tech-enabled workforce in the age of AI  

Fireside chat

It turns out the water-cooler gossip that AI might steal your job isn’t all true, but it might not be so far from the truth either. Seemingly overnight advancements in technology have brought with them incredible efficiencies, data insights, and improved personalisation and brand experiences, all alongside operational cost savings. But what impact will these improvements have on job market disruption?  

As Web 3.0, AI and the metaverse rise up the agenda, the brands coming out on top are those who are leveraging new technologies while getting buy-in from their teams along the way.  

In this dynamic fireside chat, we discuss what the workforce of the future looks like with a leading retailer, which jobs may fall by the wayside and what kind of new jobs will be created on the back of technological advancements. We’ll also look at what all this means for retail strategies going forward, from CX advancements to employee engagement, retention and training.  


Coffee and networking 


AI unlocked: the key to reshaping your retail strategy 


From seamless integration of adaptive pricing models and improved data management to enhancing customer experiences and navigating supply chain volatility, artificial intelligence holds the key to unlocking the solutions to retailers’ biggest challenges.  

The applications, both front of stage and behind the scenes, are wide-ranging and the insights uncovered are more accurate and timely than ever before. But concerns surrounding job displacement, increasing implementation costs and high barriers to adoption for the most innovative of consumer tech raise questions for retailers planning their next steps.  

Join us as we reveal why AI must form an essential part of your strategy in 2024, and how to reap the benefits and avoid the pitfalls, as leading retailers and industry experts discuss the big questions.  


  • Arca Blanca


Long-term trend or flash in the pan? Creating meaningful consumer-centric retail experiences 

In conversation

The line between enhanced in-store experiences and personalised ecommerce shopping is beginning to blur – and that’s how consumers like it. 

Digital experiences facilitated in store are growing in popularity, from Selfridges’ circular repair and resale pop-up The Stock Market and Zara’s click-and-collect robot to Ikea’s augmented reality games educating about marine conservation. 

And there’s a place for solely digital experiences too. See Zalando’s virtual fitting rooms, H&M’s experimental metaverse experience and Estée Lauder’s virtual Clinique lab for just a handful of examples.  

But how do consumers really want to engage with brands, which formats actually delight and inspire beyond being a gimmick, and which technologies are going to show real ROI?  

Join us for this masterclass as we explore what drives shopping behaviour and how retailers can maximise on innovative experiences to meet changing consumer desires.  

Led by a leading retailer and a consumer psychologist, we explore expectations on the year ahead including:  

  • Stores vs ecommerce: striking the balance for tomorrow’s consumer  
  • The role of AI in revolutionising customer experience, both on- and offline  
  • Customer adaptation and embracing novel concepts  
  • Going beyond transactions to create memorable brand moments  
  • The role of personalisation and exclusivity in cultivating customer loyalty  





Choice of roundtable sessions

Coffee and networking 


The next wave: where to invest to capture young spend 


Gen Z demands a new era of tech-enabled, values-based shopping experiences. As the first digital natives, with sky-high expectations for personalisation, impeccable customer service and authentic, sustainable business practices, they make up the most informed and discerning consumer sector retail has ever seen.  

This presents challenges, but opportunities too, for those retailers willing to listen to this influential cohort.  

In this panel session, we hear from three retail leaders on where they think you should invest to attract this important demographic, sharing their routes to success and lessons they’ve learned by developing innovative, customer-centric and future-proof brands.  


The sustainability shapeshifters: Can innovation really reshape your business model?  

Fireside chat

Circular fashion models built on foundations of repair, resale or recycle. Sports equipment rental schemes to reduce waste. ‘Green’ coffee shops focused on energy efficiency. Electric vehicles adopted for deliveries. Retailers are starting to clean up their act – and not before time.   

The Intergovernmental Panel on Climate Change has delivered a final warning on climate, with a narrow window to act by 2030, and both government and businesses have set net-zero targets. But what impact will technological innovation have on the speed of progress? 

Join us for this fireside chat with an influential retail brand as we explore the role of retailers, consumers and innovation in addressing retail’s climate crisis and look at what initiatives will drive real ROI in this space.  


  • Ruth Andrade, Earth Care Strategy Lead, Lush


Innovation or illusion: decoding the future of supply chain transformation  


As the middle of the 2020s approaches, talk of advanced technology is rife as retailers look to digitally transform their supply chain from the first to the final mile. Warehouse automation, driverless and drone deliveries, and the use of AI to analyse returns data, predict demand and track inventory are all technologies implemented with the aim of simplifying processes, removing potential human error and cutting costs.  

But how close is the retail sector to implementing this streamlined and automated future across the board? Which of these innovations will become the norm and which just another passing and expensive fad?  

Join us for this panel session as we unravel the future of supply chain innovation and explore how retail leaders can revolutionise across the board from first to final mile.  


Retail Week closing remarks 


Drinks reception  

Two men on a panel at Retail Week Innovation Summit
People networking at at Retail Week Innovation Summit
Panel discussion at at Retail Week Innovation Summit
Roundtable discussion at at Retail Week Innovation Summit


Ruth Andrade, Earth Care Strategy Lead, Lush

Ruth has a passion for driving change and leaving the world lusher than we found it. She also helped to set up Lush’s new Bring it Back scheme, which is paving the way for customers to shop waste-free. 

Ruth has a masters in Advanced Environmental and Energy Studies and is a Trustee and Co-founder of Re-Alliance, a collective of practitioners bringing regenerative design to the humanitarian sector. She is also the co-creator of Regenerosity, an initiative for finding, funding and learning from the planet’s most regenerative projects.

Originally from Brazil, Ruth grew up in a concrete jungle, amid high-rise buildings, asphalt and pollution, witnessing first-hand the destruction of the natural environment. This prompted an early interest in environmental issues and fuelled a great passion for driving change.

Lisa Byfield-Green, Data and Insights Director, Retail Week

Lisa is responsible for Retail Week’s data insight, analyst content and advisory research. Previously, she worked as a senior retail analyst for online and digital, leading research at IGD and Planet Retail (now Edge by Ascential) in the UK and more recently LZ Retailytics in Germany.

Lisa regularly provides commentary on the retail industry and presents at briefings, conferences and workshops.

Beth Bloomfield, Senior Retail Analyst, Retail Week  

Beth is a Senior Retail Analyst on Prospect, Retail Week’s online business intelligence tool.

Before joining the Prospect team, where she provides insight and financial analysis across an extensive range of retailers, Beth spent more than 15 years in the retail industry, working within the merchandising and insight functions.

Hanna Hua, Data Analyst, Retail Week 

Hanna is a Data Analyst at Retail Week, working as part of our data and insights team. Before joining the company, she gained more than five years’ experience supporting retail businesses creating deep-dive sales analyses, data visualisations and presentations.

In her current role, Hanna is focused on building Retail Week's financial and data analysis content and providing data insight into the strategy of a wide range of retailers.

Ruth Andrade, Earth Care Strategy Lead, Lush

Ruth Andrade

Ruth Andrade

Lisa Byfield-Green, Data and Insights Director, Retail Week

Lisa Byfield-Green

Lisa Byfield-Green

Beth Bloomfield, Senior Retail Analyst, Retail Week

Beth Bloomfield

Beth Bloomfield

Hanna Hua, Data Analyst, Retail Week 

Hanna Hua

Hanna Hua

Get involved

Can you help retailers and brands navigate their way through the age of innovation and help solve their toughest challenges? 

Sponsorship of the Innovation Summit provides exclusive speaking opportunities, targeted lead generation and brand awareness among a captive audience. Share your insights with retailers and position yourself as a thought leader in the innovation space.

Contact Retail Week’s Group Commercial Director David Ellis to find out more:

Alternatively, if you are a retailer with a great story to tell and would like to speak at the Innovation Summit, please contact Commercial Content Manager Rebecca Taylor to discuss: 

Company number 2883992 (England & Wales)
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